The Compliance Department in the Bank is responsible for the Bank business' extent of compliance and conformity with laws, controls, and the best professional practices for protecting the Bank from the risks of non-compliance. Those risks are defined as the risks that expose the Bank to legislative and regulatory penalties, material and monetary losses, or defamation as a result of failure to comply with the laws, rules, and standards applicable to its Banking activities.

Housing and Development Bank complies with the application of regulatory controls of anti-money laundering and terrorism financing, which are issued from the Central Bank of Egypt and recommendations of the Financial Action Task Force (FATF).

The Board of Directors has approved an Anti-Money Laundering and Terrorism Financing Scheme, including but not limited to the following:

  • Prohibition against taking part or continuing in a correspondence relationship with shell banks or banks that provide correspondence services to shell banks.
  • Prohibition against opening unanimous or digital banking accounts.
  • Compliance with the application of the "Know Your Customer" rule.
  • Identification and assessment of money laundering risks for all the services and products.
  • Compliance with the national and international laws and controls of anti-money laundering and terrorism financing.
  • Compliance with the rules of identity identification and procedures of due diligence, as well as the identification of the real beneficiary of the account.
  • Identification and assessment of the risks of high-risk customers due to their public positions (PEP).
  • Maintenance of records and documents of opening customers' accounts and the banking transactions, in accordance with the specified legal terms.
  • Development of training plans, periodically, in the field of anti-money laundering and terrorism financing, for the Bank's personnel, in coordination with the Human Resources Department.
  • Reporting suspected anti-money laundering activities, in accordance with the regulatory laws in this regard.
  • Setting internal regulatory controls that are continuously developed.
  • Ongoing desk and field evaluation of the activities of compliance at the Bank's branches and units.
Foreign Account Tax Compliance Act (FATCA) shall be applied

The objective of the Foreign Account Tax Compliance Act (FATCA) is to report foreign monetary assets. Tax withholding serves as the cost resulting from non-reporting.

FATCA Law aims at tracing American taxpayers, who have foreign accounts and do not comply with paying taxes, by reporting the following:

  • American taxpayers for some foreign financial accounts and assets.
  • Foreign financial institutions for financial accounts owned by American taxpayers or foreign entities where American taxpayers own substantial equities.

Housing and Development Bank has registered in the Internal Revenue Service (IRS) and has become compliant with the application of FATCA Law that requires taking certain measures relating to the application of the procedures of due diligence and documentation with regard to all its customers (individuals, entities, and correspondents).

Protection of Customers' rights

The General Department for the Protection of Customer Rights was established on 27/09/2018, in accordance with the directives of the Central Bank of Egypt, with the aim to activate the centralization of receiving customers’ complaints through various channels (printed/electronic). The presented complaints are examined and considered during the specified time in this regard, and then they are responded to as soon as possible. In the implementation of the confidentiality of customers' data and accounts, the Department replies to complaints via electronic means, according to the customers' registered data on the banking system. Moreover, it coordinates with the departments concerned at our Bank to solve and settle the complaint.

Advice for the Protection of Customers

Housing and Development Bank works on protecting its customers from financial crimes, which represent a global problem, such as fraud, cybercrimes or accounting fraud. We present some advice for the prevention of such crimes and protection of our customers from being exposed to fraud:

Identity Theft

The customers of Housing and Development Bank should follow the following steps:

  • Do not give your personal data to any person, through the telephone or spam e-mails.
  • Do not carry or keep personal data or the bank card along with their pin numbers in one place.
  • Check your accounts, regularly, and investigate any suspicious transactions.
  • Shred the documents that contain your personal data before getting rid of them.
  • Minimize your personal data when using social media.
Fraudulent Calls
  • Housing and Development Bank does not call you for obtaining information supposed to belong to the customer (pin number, credit cards numbers (CVV), the card expiry, etc.).
  • Do not give your personal data or card details via mobile phone, unless you are the caller or the call was made by a reliable source.
Usage of Housing and Development Bank Cards
  • Do not give your card to any person for any reason whatsoever.
  • Do not allow anyone to help you in using the Automated Teller Machine (ATM (, even if he was one of the security staff.
  • Watch out for the people standing close to you while you are completing your transactions via the Automated Teller Machines (ATMs).
  • Ensure to hide your pin number when pressing it on the keypad of the Automated Teller Machines (ATMs), (the hand palm could be used).
  • Use the Automated Teller Machines (ATMs) in well-lit areas.
  • Do not let your card out of your sight while being used by the trader.
  • Keep your card in a safe place.
  • Do not use the Automated Teller Machines (ATMs) that seem damaged and report this to Customer Service immediately.
  • Report the theft or loss of your bank card and any transactions not carried out by you, through calling, immediately, 19995.

Complaints Mechanisms:

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